This course equips fitness operators with the tools to elevate operational excellence and facility upkeep — two often overlooked drivers of retention, satisfaction, and long-term profitability. Led by Chris Stevenson, founder of The Empower Group, this course covers the essential systems, cultural practices and accountability tools that transform your physical environment into a strategic business advantage.
From cleanliness protocols to preventive maintenance schedules, layered checklists to digital tools, you’ll gain a comprehensive playbook for creating a consistently exceptional member experience — one that extends far beyond customer service and into the bricks, equipment and flow of your space.
What You’ll Learn:
✔️ Why cleanliness and functionality are now core pillars of retention and NPS
✔️ How to build zone-specific cleaning protocols that are realistic and effective
✔️ Tactics to train, empower, and hold all staff accountable — not just the janitorial team
✔️ How to use layered checklists (daily, weekly, monthly) to ensure follow-through
✔️ Tips for staging spaces to enhance perception and usability
✔️ The power of preventive maintenance to reduce costs and improve member satisfaction
✔️ Digital tools and inspection systems that ensure consistency and visibility across teams
Whether you’re troubleshooting inconsistent performance or building operational systems from scratch, this course will help you professionalize your facility standards — and turn operational excellence into a competitive edge.
About the instructor
Chris Stevenson is an internationally recognized speaker and founder of The Empower Group. With a background as a former Power Ranger stuntman and over two decades of experience owning and operating top-performing health clubs, Chris brings an energetic and practical approach to leadership, communication and customer engagement. He has spoken in over a dozen countries and most of the U.S., earning a reputation for delivering high-impact, actionable content. A published author and regular columnist for Athletic Business Journal, Chris is also deeply involved in the industry through board and committee service. His dynamic presentations resonate across industries, from fitness to recreation, leaving audiences inspired, empowered and equipped to take action.
